Request type categories enable you to group request types based on some common attributes. Request type category is assigned to a request type.
List of request type categories in the system can be accessed by click on setup button 1, then Request section 2 in setup menu followed by click on Request Type Categories button 3.
Create a request category
Once you open a list of request categories you can add a new one by clicking on New Request Type Category button 4 which opens appropriate form.
General tab contains basic request type category data.
Icon is a visual representation of the request type category used in various pages where it is displayed.
Order index is property which will be used to sort categories where multiples of them are displayed.
This request type category can be added to request type set.
After you have entered the values for the new request type category, press Save button to save it.
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